标题: 招聘实习生喽，有兴趣的宝宝可以看一下 [打印本页] 作者: taibeideyu 时间: 2016-11-14 13:34 标题: 招聘实习生喽，有兴趣的宝宝可以看一下 Work Scope:
Work on the projects related with customer experience, including:
Involve in requirements analysis, evaluate project impacts on customer experience
Do user acceptance testing and give change requests on workflow or web page wording if needed
Coordinate training to CSA (Customer Service Associates)
Involve in project postmortem analysis, evaluate if project goals achieved and how is the impact on customer experience.
Voice of Customer data analysis
负责客户服务部门的相关项目活动，包括：
参与需求分析，评估项目对客户体验的影响，
用户验收测试，如有必要对操作流程和页面文字给出修改意见，
负责协调帮助页面的开发，
负责协调对客户服务中心的同事进行培训，
参与项目总结分析，评估项目目标是否实现以及对客户体验的影响。
客户之声分析
Basic Requirement:
Working location: Beijing.
Bachelor degree or above
English skill both in written and verbal
Effective communicator, who can make things simple, with the ability to explain one thing in multiple ways so that ensure understanding
Logical thinking
Minimum 6 months working time, 4 days at least per week.